When I'm looking at an offering in the technology world aimed at the average end user, I often use this simple criteria in judging it's ease of use, "Would my mother be able to enjoy the primary benefit of this product/service/software without my help."
I know. I know. Sounds like I'm insulting Mom. I swear, though, I'm not.
She's a smart, intuitive, capable woman (of course she is - I'm her son!), but she likes her… Continue